The only channel for support available for assistance with your acceptance agent application is via email: ITINprogramoffice@irs.gov. E-services help desk will not be able to assist.
Will they respond quickly?
No, they will not. They will likely respond after a week or more. Do not send multiple emails. This will only delay the process by adding to the backlog of emails they already need to answer.
Where do I get my customer ID?
Your customer ID will be assigned when you create your Acceptance Agent application in e-services. On your application summary, it will be near the top, close to your other business information such as EIN.
Iām having difficulty getting through the application, how can I get help with this acceptance agent application process?
First, check the IRS-produced pdf tutorial on the application process located here: https://www.irs.gov/pub/irs-wi/acceptance-agent-application-tutorial.pdf
If you still need assistance, send an email to the address above.
Can I just upload my completed Form 13551 to the website and have them process it the old way?
No.
Can I email my forensic document training certificate instead of uploading it to the IRS?
No.
Is there anyone who can walk me through the whole acceptance agent application process?
Federal Direct Tax Services partnerships provide access to tax professionals who can assist with this process, but a Federal Direct partnership requires a yearly agreement that includes tax software, tax support, tech support and marketing. If you happen to be looking for tax software, ITIN training and application assistance, it may be a great fit.
Posted on Categories Immigrant tax return processing ā ITIN program updates, ITIN Application process ā General Overview